Christie Johnston

Christie Johnston

Christie Johnston has been with Thomson Reuters Tax & Accounting for firms since December 2002. She is responsible for the company’s practice management products. Christie’s prior experience with Thomson Reuters includes training and consulting, and serving as the product leader for Practice CS. In her spare time, Christie enjoys spending time with her husband and two daughters, and actively volunteering with the Girl Scouts of America.

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Evaluating Your Firm’s Customer Service

Customer service is a vital component of long-term business retention. Service-based businesses like accounting firms realize the importance of top-quality customer service, but in the era of the ever-decreasing attention span, how do you keep your clients’ attention long enough for them to realize what a great experience they’ll have with your firm? Here are … Read More