Tax & Accounting Blog

St. Johns County Tax Collector Receives Florida Customer Excellence Award

St. Johns County Tax Collector Receives Florida Customer Excellence Award

In St. Johns County, Florida, ‘Exceeding Expectations’ is something the staff of Tax Collector Dennis W. Hollingsworth strives to do each day. In recognition of that motto, the office has recently received the Florida Customer Service Excellence Award, which recognizes “Florida organizations that have demonstrated role-model customer satisfaction.” Since 2009, St. Johns County Tax Collector’s … Read More

Building Community through Social Media

Building Community through Social Media

Aumentum, Blog June 17, 2015

Whenever I ask a local government official if they use social media channels to communicate with their constituents, I usually get a scrunched up face, “you have two heads”, “why would I need to do that”, type of reaction. A fair reaction I suppose. Certainly, many don’t really think about social media as a tool … Read More

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Aumentum News – May 2015

As you’ll read in this edition of Aumentum News, we have many customers making great strides to improve the lives of the citizens in their communities. One of these customers, The Jamaican Information Service within the National Land Agency, has experienced major efficiency gains and customer service achievements over the past few years through their use of Aumentum Registry coupled with business process improvements. … Read More

The Journey to Customer Excellence

The Journey to Customer Excellence

Mat Greener Senior Director, Customer Support You’ve likely heard that customer service is the key to any successful organization, and that’s nothing new. However, providing an excellent customer experience is more vital to an organization today than ever before. In today’s digital age, negative feedback not only travels via word of mouth, but is immortalized … Read More