From the Desk of Bill McKinzie
I want to personally thank everyone who attended this year’s Aumentum User Groups Conference in Orlando, Florida. It is exciting to see our users in one place, sharing ideas, experiences and providing valuable feedback to our team. We realize that at the end of the day, your job is to serve your constituents, and we want to ensure that the solutions and services we provide can help you do just that.
Just as you want to better serve your customers, our continued mission is to better serve you. In an effort to do this, we recently distributed a Customer Service Survey to our customers in hopes of receiving feedback which could help us continue to improve upon our services. We were extremely pleased with the participation, as 50% of those who received the survey, completed and returned it to us. We are happy to report some of the notable results below:
– Our staff is viewed in a positive manner
– Keeping the client informed on the status of issue resolution
– Resolving issues to the client’s satisfaction
– Problems solved in timely fashion
– Problem solving process is very good
Thank you to all of those who participated in the survey. We will work to continuously improve our customer service excellence for you!
Senior VP and Managing Director
Tax & Accounting, Government
Aumentum User Groups Conference 2012 Recap
The 2012 Aumentum User Groups Conference, held in Orlando Florida in September, was a success as power users from across the country gathered for a variety of networking and educational opportunities. The conference kicked off poolside, as attendees gathered at the Hilton at Walt Disney World Resort® for an evening of food and mingling.
Monday’s opening session was addressed by Bill McKinzie who provided a company update and insight into what the week’s sessions would hold. In addition to the education tracks, the conference featured a Usability Lab, lead by Jaisha Burr and the Thomson Reuters Project Management team. This interactive lab provided users with the opportunity to have hands-on experience during the conference as well the chance to brainstorm with other power users and share ideas regarding the direction of our products. The Records Management team, in collaboration with US Imaging, hosted a “Lunch and Learn”, presenting on three key elements of county records management including: Document conversion, software/hardware and professional services.
Conference attendees even reported a couple of celebrity sightings in the area, as Walt Disney World®’s very own Mickey and Minnie made an appearance at Monday night’s social event held at Fort Wilderness Camp Ground and Resort. Hosting a “beach picnic”, Thomson Reuters invited all attendees for a classic barbeque meal, cocktails, dancing… and there are even reports of a mean hula-hoop contest. Guests gathered on the tiki-torch lit beach and watched the nightly Electrical Water Pageant on the water to end the evening.
Thank you to everyone who attended this year’s conference, and we look forward to seeing you in 2013!
Aumentum Users Awarded During the 2012 Aumentum Users Conference
Aumentum User Award recipients were announced during the 2012 Aumentum User Groups Conference banquet on September 26, 2012.
Outstanding ProVal User – Andrew Lyons, Gwinnett County, GA
Outstanding customCAMA User – Chris Weiss, Hillsborough County, FL
Outstanding Tax User – Steve Holthaus, Stearns County, MN
Outstanding Recorder Jurisdiction – Pierce County, WA
Outstanding Project Manager – Gina Taitano, Guam
Outstanding IT Department – Charleston, South Carolina
Outstanding Jurisdiction – Sedgwick County, KS
Thomson Reuters Helps Liberian Government to Secure Land Rights
It was recently announced that Liberia’s Centre for National Documents and Records Agency (CNDRA) opened its new Customer Service Office in Monrovia this week with the aid of OpenTitle from Thomson Reuters in an effort to improve citizen services for land transactions.
This is a remarkable development for a country that emerged in 2003 from a long period of civil war fueled in part by conflict over land rights. The office marks a significant milestone in the Liberia Land Policy and Institutional Support project managed by the United States Agency for International Development (USAID) with funding from the Millennium Challenge Corporation (MCC).
The Customer Service Office’s use of OpenTitle(TM) software from Thomson Reuters is enabling CNDRA to once again become the steward of the nation’s records, and allowing records to be digitised and added to the land information system as citizens arrive at the office.
Customer Spotlight: El Paso County, Colorado
THOMSON REUTERS E-RECORDING CAPABILITIES ALLOW COLORADO COUNTY TO MAINTAIN OPERATIONS DURING FORCED EVACUATION
The Challenge: Evacuation as Fire Spreads As the Waldo Canyon fire raged through the Pikes Peak area of Colorado and threatened the El Paso County offices in the summer of 2012, Recording Manager Sandy Hook realized the office staff might need to move its operations elsewhere. “Early on as the fires broke out, we were not in danger, but we knew the situation could change,” Hook said.
The fire eventually destroyed nearly 350 homes, making it the most destructive wildfire in state history. It also burned more than 18,000 acres and killed two residents. Estimates placed property damage well in excess of $100 million.
On primary election night – June 26 – as the clerk and recorder staffs worked into the evening, the local police department arrived at the county offices and ordered an immediate evacuation. “We had to vacate the building right away,” Hook said. “As far as continuing our e-recording services and assisting citizens with documents they required, we did not have time to bring anything at all with us.”
The Solution: e-Recording Functionality Combined with Digitized Documents Fortunately for Hook and her staff, their recording solution – Anthem from Thomson Reuters – enabled El Paso County to maintain business continuity. The county deployed Anthem in 2004. E-recording is a core functionality offered by Thomson Reuters records management products.
Customer Spotlight: Orangeburg County , South Carolina
THOMSON REUTERS HELPS ORANGEBURG COUNTY SOLVE PROPERTY VALUE CAPPING CHALLENGE
Orangeburg County, an All-America County winner, strives to provide the best services possible for residents and visitors. The County is located in central South Carolina and has a population of approximately 90,000 people and 6,000 land parcels. County services are administered from offices located in the city of Orangeburg.
The Challenge: Legacy Software and Legislative Updates In 2008, the Orangeburg County tax assessor’s office faced the reality that its legacy property tax-management software was reaching end-of-life status.
In order to ensure continuity of public services and to take advantage of new and up-to-date technology, County Tax Assessor Jim McLean considered replacement solutions.
Thomson Reuters had provided support for the current system, which was a former Sabre solution that Thomson Reuters had acquired in the 1990s. With this established relationship, the County felt comfortable moving forward with an upgrade to a Thomson Reuters Aumentum solution.
We will be participating in these events this month. We hope to get the opportunity to see you there! For a complete list of all events in which we’ll be taking part, click here!