Orangeburg County, an All-America County winner, strives to provide the best services possible for residents and visitors. The County is located in central South Carolina and has a population of approximately 90,000 people and 66,000 land parcels. County services are administered from offices located in the city of Orangeburg.
THE CHALLENGE: LEGACY SOFTWARE AND LEGISLATIVE UPDATES
In 2008, the Orangeburg County tax assessor’s office faced the reality that its legacy property tax-management software was reaching end-of-life status. In order to ensure continuity of public services and to take advantage of new and up-to-date technology, County Tax Assessor Jim McLean considered replacement solutions.
Thomson Reuters had provided support for the current system, which was a former Sabre solution that Thomson Reuters had acquired in the 1990s. With this established relationship, the County felt comfortable moving forward with an upgrade to a Thomson Reuters Aumentum solution.
“We fully trusted Thomson Reuters based on the support and expertise they provided on the Sabre system and felt converting to a new system on our own or with another solution provider would be risky,” McLean said. “We also faced a deadline to deploy a new reassessment solution before the state of South Carolina enacted a property tax capping bill.”
The bill, known as Act 388, greatly impacted the way the County conducts tax management by placing a limit on property value increases during reassessments. “We needed to deploy a system that would handle the new rules correctly, and it would have become a major challenge to maintain the system using manual processes or spreadsheets in future years,” McLean said.