THE CHALLENGE: DLGF REQUIRED CERTIFICATION
As the third largest county in the state of Indiana, Vanderburgh County includes the city of Evansville and surrounding areas. The County prides itself on remembering its past while focusing on the future. The County also remains committed to fostering a strong sense of community and economic opportunity for all citizens as well as a responsive, results-oriented local government.
In 2007, as the State of Indiana announced it would require all county tax billing and collection software to be certified, Vanderburgh County evaluated the current state of its existing software, which had been custom-developed many years ago. “The cost and effort to certify the software would have been too cost prohibitive,” said Bill Fluty, the Vanderburgh County Auditor. “We also knew the functionally of the software had fallen behind, so we wanted to turn to a new solution that would also improve our process efficiencies.”
When beginning the search for a solution provider to address this challenge, the County did not realize yet that it would have to deal with additional challenges that would emerge along the way. This included new property tax circuit-breaker caps as well as a change by the County on how it would handle taxpayer applications for the Homestead Exemption.