Transforming Customer Experience Design with Data

Forward-thinking companies are harnessing data insights from a variety of sources to elevate the customer experience.

August 26, 2015
Dana Greenstein

… Speech analytics offers additional opportunities for Thomson Reuters to understand its customers’ needs and enhance the customer experience, Miller notes. For now, though, the company is limited in its ability to leverage those insights until it connects the data with other information sources, such as CRM, marketing, and sales data.  READ FULL ARTICLE.

Contact

Dana Greenstein
Public Relations Manager
Tax & Accounting
Thomson Reuters
+1 201 536 4397
dana.greenstein@thomsonreuters.com

Back to Press Releases

In The News

Friday, March 4 Would you take tax advice from a robot?

Though you might not immediately think of it like this, consider tax software widely used in the market today. That software is technically a machine…

Thursday, March 3 Why Some Charities May Want to Re-Think Taking Government Grants

It seems everyone starts to feel a little more charitable around tax season. But as individuals trek into their accountant’s offices, donation receipts in hand,…

Friday, February 26 5 Reasons Why Cloud Technology Builds Stronger Client Relationships

If you’ve worked in the tax and accounting profession long enough, you know that strong client relationships are the foundation of a successful practice. As…