Transforming Customer Experience Design with Data
Forward-thinking companies are harnessing data insights from a variety of sources to elevate the customer experience.August 26, 2015
… Speech analytics offers additional opportunities for Thomson Reuters to understand its customers’ needs and enhance the customer experience, Miller notes. For now, though, the company is limited in its ability to leverage those insights until it connects the data with other information sources, such as CRM, marketing, and sales data. READ FULL ARTICLE.
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