Polk County Tax Collector’s Office Receives Florida State 2015 Governor’s Sterling Award

Community stakeholder groups voice strong support for award-winning tax collector’s office.

September 3, 2015
Christopher Barlow

Carrollton, TX, August 06, 2015 — Florida Governor Rick Scott and the Florida Sterling Council have  recognized the Polk County Tax Collector as a 2015 Governor’s Sterling Award recipient.

The prestigious Sterling Award is presented annually to businesses and other organizations that demonstrate that they meet or exceed the Sterling Criteria for Performance Excellence.

Polk County Tax Collector Joe Tedder said of winning the award, “The citizens of Polk County should take great pride in this recognition. It’s a tangible sign that their Tax Collector’s office is considered a role model in Florida for businesses and organizations.”

This award is the highest recognition that an organization in Florida can receive for performance excellence. The award follows a rigorous week-long assessment process and requires a formal application which is scored against the Sterling Criteria. Criteria include the following focal categories: strategic planning, leadership, customers, the workforce, operations, management metrics, knowledge sharing and results.

Recipients must also demonstrate performance results that show sustained high levels of performance excellence.

The Polk County Tax Collector’s office has been a Thomson Reuters tax software customer for nearly a quarter century.  Thomas Madden, Thomson Reuters sales executive for the Polk County Tax Collector, said “Respected by his colleagues around the state and a former president of the Florida Tax Collector’s Association, Joe Tedder and his management team work tirelessly to meet their mission of providing the best in customer service, assured quality and the efficient use of public funds. ”

In response to the award announcement, Tedder stated, “The staff in the Tax Collector’s office has worked for years to get better and better, and this recognition doesn’t stop that process, it just keeps us focused to do more.”

Several Polk County community members congratulated the Tax Collector’s office on the award.

George Lindsey, Chairman of the Polk County Board of County Commissioners, said, “The Tax Collector’s office provides exceptional service to the people of Polk County, and this award is truly deserved because of their commitment to performance excellence.”

President of Polk State College Eileen Holden remarked, “This is a great day for the Tax Collector’s office and for the people of Polk County.  Sterling challenges organizations to demonstrate their systematic approach to customers, leadership, strategic planning, workforce and operations. It’s not a walk in the park. It’s truly a big deal. I can’t be more pleased for them and their staff and look forward to learning more about their performance-excellence journey.” Ed Crenshaw, CEO of Publix Super Markets, Inc., based in Polk County, said, “The Governor’s Sterling Award is a rigorous examination, and few organizations attain this high level of performance.  Because the work they do impacts us all here in Polk County, we are very lucky to have an organization so focused on process-driven performance serving our citizens.  Joe Tedder’s office values customer service, as we do here at Publix, and it shows. Congratulations to a stellar organization that demonstrates exceptional leadership in our community.”

Joe Jackson, managing director for Thomson Reuters Tax & Accounting Government business, said, “The Sterling Award exemplifies industry best practices. We at Thomson Reuters warmly congratulate Polk County Tax Collector Joe Tedder and all of his office staff for this outstanding achievement. The Florida Governor has formally recognized the Tax Collector’s office as a role model in the state. They are, I believe, a model for our collective community of the Thomson Reuters tax software customers.”


Christopher Barlow
Director, Strategic Relations & Communications

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