Thomson Reuters Nominated for Customer Experience Innovation Award

Thomson Reuters SPARK Leadership Conference Earns Recognition Among Top CX Programs

October 9, 2014

New York ‒ Thomson Reuters announced that it was named a finalist for the 2014 CX Innovation Award for the development of the SPARK Leadership Conference. The CX Innovation Award is presented by the Customer Experience Professionals Association (CXPA), an international non-profit organization created to guide and enhance the growing professional field of customer experience management.

Each year, the Tax & Accounting business of Thomson Reuters holds The SPARK Leadership Conference, a company-wide, three-day event focused on business strategy, growth opportunities, and best practices for improving customer experience. The SPARK Conference is designed to create an exchange of innovative ideas that will help the business set new standards in customer satisfaction.

The CX Innovation Awards, now in their third year, recognize new practices that improve customer experience, result in strong business impact, and advance the field of customer experience for other organizations. A panel of industry experts winnowed entries to name the 2014 finalists that include such national and international brands as Cigna, Cisco, SAS, and the NBA’s Oklahoma City Thunder.

“We’re extremely proud to be recognized among this group of innovators in delivering true customer excellence,” said Brian Peccarelli, president of the Tax & Accounting business at Thomson Reuters. “We view our customer’s experience as the core tenet that drives how we do business, and to be recognized as an innovator in this space is a distinct honor.”

For more information on the CXPA, visit

About Thomson Reuters
Thomson Reuters is the world’s leading source of intelligent information for businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s most trusted news organization. Thomson Reuters shares are listed on the Toronto and New York Stock Exchanges (symbol: TRI). For more information, go to

About the CXPA
The Customer Experience Professionals Association is a global non-profit organization dedicated to the advancement of customer experience management best practices. It provides customer experience management professionals with educational and networking opportunities to help them succeed, and facilitates the industry-wide advancement of the discipline of customer experience management. The CXPA’s members include individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry.

Founded in April 2011, the CXPA has more than 80 Corporate Members and 2700 customer experience professionals in its community. CXPA Gold Sponsors include Confirmit, ForeSee, Genesys, Oracle, and Verint. Clarabridge, Convergys, Corsential, LiveOps, Mattersight Corporation, Medallia, OpenSpan, ResponseTek and TNS are CXPA Silver Sponsors. For more information, visit


Brian Erni
For Thomson Reuters
Telephone: 631.584.2200

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