customCAMA Support

Content Repository Link
Content management for application downloads, functional guides, conference materials, etc.
Updates & Release Notes
Obtain the latest product releases and updates
Frequently Asked Questions and Quick Tips
Configuration Guide Wiki
Process Guide Wiki
customCAMA Wikis are devoted to the configuration and use of the customCAMA suite of applications.
(Request Access to Wikis)
Documents and Training
Access and download best practices, tips and tricks, training aids, and other useful documentation

User Group Conference Information

Case Priority / Business Impact

1 – Critical (Client Down)
The problem causes an immediate major impact on Customer’s business. The problem has caused Customer’s use of the software, or a significant component thereof, to stop or substantially deviate from the Documentation. No timely workaround exists.
2 – High (Major Disrupt)
The problem causes an impact on Customer’s business. A workaround is not available; however, processing can still continue but in a restricted manner.
3 – Medium (Minor Disrupt or HW)
The problem has a minor impact on Customer’s business. The problem does not prevent operation of the software.
4 – Low (No Business Impact / Information Request)
The problem has no business impact.

Technical Resources

Support Hours

Business Hours
7:00 AM to 7:00 PM Central Time, Monday - Friday
Holidays – Support Closed
New Year’s Day
Martin Luther King Day
Presidents Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

Contact Us

customCAMA Upgrade Request