T1/T2 Support

Content Repository Link
Content management for application downloads, functional guides, conference materials, etc.
Updates & Release Notes
Obtain the latest product releases and updates
Frequently Asked Questions and Quick Tips
Documents & Training
Access and download best practices, tips and tricks, training aids, and other useful documentation

User Group Conferences

Case Priority / Business Impact

1 – Critical (Client Down)
The problem causes an immediate major impact on Customer’s business. The problem has caused Customer’s use of the software, or a significant component thereof, to stop or substantially deviate from the Documentation. No timely workaround exists.
2 – High (Major Disrupt)
The problem causes an impact on Customer’s business. A workaround is not available; however, processing can still continue but in a restricted manner.
3 – Medium (Minor Disrupt or HW)
The problem has a minor impact on Customer’s business. The problem does not prevent operation of the software.
4 – Low (No Business Impact / Information Request)
The problem has no business impact.

Technical Resources

Support Hours

Business Hours
8:00 AM to 5:00 PM Central Time, Monday - Friday
Holidays – Support Closed
New Year’s Day
Martin Luther King Day
Presidents Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

Contact Us

View / Create Case
800-279-5770 Option 2, then 6 for Tax and Option 3, then 7 for Valuation