Content management for application downloads, functional guides, conference materials, etc.
Access and download best practices, tips and tricks, training aids, and other useful documentation
Case Priority / Business Impact
The problem causes an immediate major impact on Customer’s business. The problem has caused Customer’s use of the software, or a significant component thereof, to stop or substantially deviate from the Documentation. No timely workaround exists.
The problem causes an impact on Customer’s business. A workaround is not available; however, processing can still continue but in a restricted manner.
The problem has a minor impact on Customer’s business. The problem does not prevent operation of the software.
The problem has no business impact.
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