Content management for application downloads, functional guides, conference materials, etc.
Obtain the latest product releases and updates
Frequently Asked Questions and Quick Tips
Access and download best practices, tips and tricks, training aids, and other useful documentation
User Group Conferences
Case Priority / Business Impact
The problem causes an immediate major impact on Customer’s business. The problem has caused Customer’s use of the software, or a significant component thereof, to stop or substantially deviate from the Documentation. No timely workaround exists.
The problem causes an impact on Customer’s business. A workaround is not available; however, processing can still continue but in a restricted manner.
The problem has a minor impact on Customer’s business. The problem does not prevent operation of the software.
The problem has no business impact.
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