5. Product vs. Process Training
When it comes to training, it’s important to be aware of “product training” versus “process training.” Typically, product training is a prerequisite to implementation. Your technology provider will demonstrate the functionality of their offerings early on—and you will receive some general training on these tax solutions prior to implementation. Applying that technology to your specific processes, however, comes later. This “process training” is critical. Only when your tax department is fully trained on using the new tax platform in their day-to-day processes will you see the desired increase in efficiency.
For more insights on how tax technology affects a corporate tax department, meet our featured Taxologists!