Onvio support

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2022 software technical support hours

All times are in Eastern Time, and may be subject to occasional exceptions (advance notification will be posted on this website)

Regular hours

January 3 - December 31  9:00 a.m. - 8:00 p.m.

Weekdays

January 3 - January 31 8:30 a.m. - 8:00 p.m.
February 1 - March 4 8:30 a.m. - 9:00 p.m.
March 7 - March 14 8:00 a.m. - 10:00 p.m.
March 16 - April 8 8:30 a.m. - 9:00 p.m.
April 11 - April 15 8:00 a.m. - 10:00 p.m.
April 19 - September 2 9:00 a.m. - 8:00 p.m.
September 6 - September 14 8:30 a.m. - 9:00 p.m.
September 16 - September 30 8:30 a.m. - 8:00 p.m.
October 3 - October 14 8:30 a.m. - 9:00 p.m.
October 18 - December 30 9:00 a.m. - 8:00 p.m.

* Hours are 9:00 a.m. - 6:00 p.m. on January 17

** Hours are 8:00 am -12:00 am on March 15, April 18, September 15 and October 17

Saturdays

January 8 - January 29 10:00 a.m. - 4:00 p.m.
February 5 – March 5 9:00 a.m. - 5:00 p.m.
March 12 9:00 a.m. - 8:00 p.m.
March 19 - April 9 9:00 a.m. - 5:00 p.m.
April 16 9:00 a.m. - 6:00 p.m.
September 10 9:00 a.m. - 5:00 p.m.
September 24 (Chat Only) 10:00 a.m. - 4:00 p.m.
October 8 - October 15 9:00 a.m. - 6:00 p.m.

Sundays

March 6 11:00 a.m. - 5:00 p.m.
March 13 9:00 a.m. - 6:00 p.m.
April 3 - April 10 11:00 a.m. - 5:00 p.m.
April 17 10:00 a.m. - 6:00 p.m.
September 11 10:00 a.m. - 5:00 p.m.
October 9 - October 16 10:00 a.m. - 6:00 p.m.

2022 support closures

May 13 WHO Mental Health Day Company Holiday
May 30 Memorial Day Company Holiday
June 20 Juneteenth Day
July 1 July 4th Department Holiday
July 4 July 4th Company Holiday
September 5 Labor Day Company Holiday
October 24 WHO Mental Health Day Company Holiday
November 24 Thanksgiving Company Holiday
November 25 Day After Thanksgiving Company Holiday
December 26 December 26th Company Holiday (Christmas Observed)

Software Technical Support Early closings

January 17, 6:00 p.m.
May 27, 5:00 p.m.
November 23, 5:00 p.m.
December 23, 5:00 p.m. 

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