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Onvio support
 Find all the help you need, right here — including technical support, training, and advice from other Thomson Reuters Onvio customers like you.

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  1. Technical support hours
  2. Support closures

Get support for all the Onvio products you use

Visit the Onvio support page for account management, Onvio setup, troubleshooting tips, and much more.

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2020 software technical support hours

All times are in Eastern Time, and may be subject to occasional exceptions (advance notification will be posted on this website)*

Regular hours

January 2 - December 31  8:30 a.m. - 8:00 p.m.
* Onvio support is only provided via Chat or Email.

Specialized product hours

  • Weekdays

    January 2 - February 28 8:30 a.m. - 9:00 p.m.
    March 2 - March 16 8:00 a.m. - 10:00 p.m.
    March 17 - April 3 8:30 a.m. - 9:00 p.m.
    April 6 - April 15 8:00 a.m. - 10:00 p.m.
    April 16 -  September 4 8:30 a.m. - 8:00 p.m.
    September 7 - September  16 8:30 a.m. -10:00 p.m.
    September 17 - October 2 8:30 a.m. - 8:00 p.m.
    October 5  - October 15 8:30 a.m. - 10:00 p.m.
    October 16 - December 31 8:30 a.m. - 8:00 p.m.

    *Our hours are 8:00 a.m. - 12:00 a.m. on March 16, April 15, September 15 and October 15

    Saturdays

    January 4 - January 25 10:00 a.m. - 4:00 p.m.
    February 1 - March 7 9:00 a.m. - 5:00 p.m.
    March 14 9:00 a.m. - 8:00 p.m.
    March 21 - April 4 9:00 a.m. - 5:00 p.m.
    April 11 9:00 a.m. - 8:00 p.m.
    September 5 - September 12 9:00 a.m. - 5:00 p.m.
    October 3 9:00 a.m. - 5:00 p.m.
    October 10 9:00 a.m. - 6:00 p.m.

    Sundays

    March 8 11:00 a.m. - 5:00 p.m.
    March 15 10:00 a.m. - 6:00 p.m.
    March 22 - March 29 11:00 a.m. - 5:00 p.m.
    April 5 10:00 a.m. - 5:00 p.m.
    April 12 10:00 a.m. - 6:00 p.m.
    September 13 10:00 a.m. - 5:00 p.m.
    October 11 10:00 a.m. - 6:00 p.m.

We're here to help

Chat with an expert online who can answer your questions and get you the information you need.

2020 support closures

Wednesday, January 1 Closed (New Years Day)
Friday, May 22 Closed (Company Holiday)
Monday, May 25 Closed (Memorial Day)
Thursday, July 2 Closes at 5:00 p.m.
Friday, July 3 Closed (Independence Day)
Monday, September 7 Closed (Labor Day)
Wednesday, November 25 Closes at 3:00 p.m.
Thursday, November 26 - Friday, November 27 Closed (Thanksgiving)
Wednesday, December 23 Closes at 5:00 p.m.
Thursday, December 24 - Friday, December 25 Closed (Christmas)
Thursday, December 31 Closes at 5:00 p.m. (New Years Eve)

Still have questions? Contact our Onvio support team

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