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Onvio support
Find all the help you need, right here — including technical support, training, and advice from other Thomson Reuters Onvio customers like you.

Get support for all the Onvio products you use

Visit the Onvio support page for account management, Onvio setup, troubleshooting tips, and much more.

2020 software technical support hours

All times are in Eastern Time, and may be subject to occasional exceptions (advance notification will be posted on this website)*

Regular hours

January 2 - December 31  8:30 a.m. - 8:00 p.m.
* Onvio support is only provided via Chat or Email.

Specialized product hours

  • Weekdays

    January 2 - February 28 8:30 a.m. - 9:00 p.m.
    March 2 - March 16 8:00 a.m. - 10:00 p.m.
    March 17 - April 3 8:30 a.m. - 9:00 p.m.
    April 6 - April 15 8:00 a.m. - 10:00 p.m.
    April 16 -  September 4 8:30 a.m. - 8:00 p.m.
    July 6 - July 10 8:00 a.m. - 9:00 p.m.
    July 13 -July 14 8:00 a.m. - 9:00 p.m.
    July 15 8:00 a.m. - 12:00 a.m.
    September 7 - September  16 8:30 a.m. -10:00 p.m.
    September 17 - October 2 8:30 a.m. - 8:00 p.m.
    October 5  - October 15 8:30 a.m. - 10:00 p.m.
    October 16 - December 31 8:30 a.m. - 8:00 p.m.

    *Our hours are 8:00 a.m. - 12:00 a.m. on March 16, April 15, September 15 and October 15

    Saturdays

    January 4 - January 25 10:00 a.m. - 4:00 p.m.
    February 1 - March 7 9:00 a.m. - 5:00 p.m.
    March 14 9:00 a.m. - 8:00 p.m.
    March 21 - April 4 9:00 a.m. - 5:00 p.m.
    April 11 9:00 a.m. - 8:00 p.m.
    July 11 9:00 a.m. - 6:00 p.m.
    September 5 - September 12 9:00 a.m. - 5:00 p.m.
    October 3 9:00 a.m. - 5:00 p.m.
    October 10 9:00 a.m. - 6:00 p.m.

    Sundays

    March 8 11:00 a.m. - 5:00 p.m.
    March 15 10:00 a.m. - 6:00 p.m.
    March 22 - March 29 11:00 a.m. - 5:00 p.m.
    April 5 10:00 a.m. - 5:00 p.m.
    April 12 10:00 a.m. - 6:00 p.m.
    July 12 10:00 a.m. - 5:00 p.m.
    September 13 10:00 a.m. - 5:00 p.m.
    October 11 10:00 a.m. - 6:00 p.m.

We're here to help

Chat with an expert online who can answer your questions and get you the information you need.

2020 support closures

Wednesday, January 1 Closed (New Years Day)
Friday, May 22 Closed (Company Holiday)
Monday, May 25 Closed (Memorial Day)
Friday, July 3 Closed (Independence Day)
Friday, August 7 Closed (Staff Training)
Monday, September 7 Closed (Labor Day)
Friday, October 23 Closed (Department Holiday)
Wednesday, November 25 Closes at 3:00 p.m.
Thursday, November 26 - Friday, November 27 Closed (Thanksgiving)
Wednesday, December 23 Closes at 5:00 p.m.
Thursday, December 24 - Friday, December 25 Closed (Christmas)
Thursday, December 31 Closes at 5:00 p.m. (New Years Eve)

Still have questions? Contact our Onvio support team

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