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Onvio support
Find all the help you need, right here — including technical support, training, and advice from other Thomson Reuters Onvio customers like you
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Useful links
Questions? Call +1 800 968 0600
2021 software technical support hours
All times are in Eastern Time, and may be subject to occasional exceptions (advance notification will be posted on this website)
Regular hours
| January 4 - December 31 | 8:30 a.m. - 8:00 p.m. |
Weekdays
| January 4 - March 5 | 8:30 a.m. - 9:00 p.m. |
| March 8 - March 12 | 8:00 a.m. - 10:00 p.m. |
| March 16 - April 2 | 8:30 a.m. - 9:00 p.m. |
| April 5 - April 14 | 8:00 a.m. - 10:00 p.m. |
| April 16 – May 7 | 9:00 a.m. - 8:00 p.m. |
| May 10 - May 14 | 8:30 a.m. - 9:00 p.m. |
| May 18 - September 3 | 9:00 a.m. - 8:00 p.m. |
| September 7 - September 14 | 8:30 a.m. - 9:00 p.m. |
| September 16 - October 1 | 8:30 a.m. - 8:00 p.m. |
| October 4 - October 14 | 8:30 a.m. - 10:00 p.m. |
| October 18 - December 30 | 9:00 a.m. - 8:00 p.m. |
* Hours are 9:00 a.m. - 6:00 p.m. on January 18
* Hours are 8:30 a.m. - Midnight on May 17
*Our hours are 8:00 a.m. - 12:00 a.m. on March 15, April 15, September 15 and October 15
Saturdays
| January 9 - January 30 | 10:00 a.m. - 4:00 p.m. |
| February 6 – March 6 | 9:00 a.m. - 5:00 p.m. |
| March 13 | 9:00 a.m. - 8:00 p.m. |
| March 20 - April 3 | 9:00 a.m. - 5:00 p.m. |
| April 10 | 9:00 a.m. - 8:00 p.m. |
| May 8 | 9:00 a.m. - 5:00 p.m. |
| May 15 | 9:00 a.m. - 5:00 p.m. |
| September 4 - September 11 | 9:00 a.m. - 5:00 p.m. |
| September 25 (Chat Only) | 10:00 a.m. - 4:00 p.m. |
| October 2 | 9:00 a.m. - 5:00 p.m. |
| October 9 | 9:00 a.m. - 6:00 p.m. |
Sundays
| March 7 | 11:00 a.m. - 5:00 p.m. |
| March 14 | 9:00 a.m. - 6:00 p.m. |
| March 21 - March 28 | 11:00 a.m. - 5:00 p.m. |
| April 11 | 10:00 a.m. - 6:00 p.m. |
| May 16 | 10:00 a.m. - 5:00p.m. |
| September 12 | 10:00 a.m. - 5:00 p.m. |
| October 10 | 10:00 a.m. - 6:00 p.m. |
2021 support closures
| Friday, January 1 | Closed (New Years Day Company Holiday) |
| Monday, May 31 | Closed (Memorial Day Company Holiday) |
| Friday, July 2 | Closed |
| Monday, July 5 | Closed (July 4th Company Holiday) |
| Monday, September 6 | Closed (Labor Day Company Holiday) |
| Monday, October 25 | Closed (WHO Mental Health Day Company Holiday ) |
| Thursday, November 25 | Closed (Thanksgiving Company Holiday ) |
| Friday, November 26 | Closed (Day After Thanksgiving Company Holiday) |
| Friday, December 24 | Closed (Company Holiday) |
Software Customer Support Early closings
| January 18, 6:00 p.m. |
| May 28, 5:00 p.m. |
| November 24, 5:00 p.m. |
| December 23, 5:00 p.m. |
| December 31, 5:00 p.m. |
Still have questions?
Contact our Onvio support team