1. Onvio | Thomson Reuters cloud solutions for tax and accounting firms
  2. Product support | Thomson Reuters Onvio

Onvio support

Find all the help you need, right here — including technical support, training, and advice from other Thomson Reuters Onvio customers like you

Get answers for your Onvio questions

Need help with billing or have a question about your product?

You can also Contact Us or try our Live Chat Option

2021 software technical support hours

All times are in Eastern Time, and may be subject to occasional exceptions (advance notification will be posted on this website)

Regular hours

January 4 - December 31  8:30 a.m. - 8:00 p.m.

Weekdays

January 4 - March 5 8:30 a.m. - 9:00 p.m.
March 8 - March 12 8:00 a.m. - 10:00 p.m.
March 16 - April 2 8:30 a.m. - 9:00 p.m.
April 5 - April 14 8:00 a.m. - 10:00 p.m.
April 16 – May 7 9:00 a.m. - 8:00 p.m.
May 10 - May 14 8:30 a.m. - 9:00 p.m.
May 18 - September 3 9:00 a.m. - 8:00 p.m.
September 7 - September  14 8:30 a.m. - 9:00 p.m.
September 16 - October 1 8:30 a.m. - 8:00 p.m.
October 4 - October 8 8:30 a.m. - 9:00 p.m.
October 11 - October 14 8:30 a.m. - 10:00 p.m.
October 18 - December 30 9:00 a.m. - 8:00 p.m.

* Hours are 9:00 a.m. - 6:00 p.m. on January 18

* Hours are 8:30 a.m. - Midnight on May 17

*Our hours are 8:00 a.m. - 12:00 a.m. on March 15, April 15, September 15 and October 15

Saturdays

January 9 - January 30 10:00 a.m. - 4:00 p.m.
February 6 – March 6 9:00 a.m. - 5:00 p.m.
March 13 9:00 a.m. - 8:00 p.m.
March 20 - April 3 9:00 a.m. - 5:00 p.m.
April 10 9:00 a.m. - 8:00 p.m.
May 8 9:00 a.m. - 5:00 p.m.
May 15 9:00 a.m. - 5:00 p.m.
September 4 - September 11 9:00 a.m. - 5:00 p.m.
September 25 (Chat Only) 10:00 a.m. - 4:00 p.m.
October 2 9:00 a.m. - 5:00 p.m.
October 9 9:00 a.m. - 6:00 p.m.

Sundays

March 7 11:00 a.m. - 5:00 p.m.
March 14 9:00 a.m. - 6:00 p.m.
March 21 - March 28 11:00 a.m. - 5:00 p.m.
April 11 10:00 a.m. - 6:00 p.m.
May 16 10:00 a.m. - 5:00p.m.
September 12 10:00 a.m. - 5:00 p.m.
October 10 10:00 a.m. - 6:00 p.m.

2021 support closures

Friday, January 1 Closed (New Years Day Company Holiday)
Monday, May 31 Closed (Memorial Day Company Holiday)
Friday, July 2 Closed 
Monday, July 5 Closed (July 4th Company Holiday)
Monday, September 6 Closed (Labor Day Company Holiday)
Monday, October 25 Closed (WHO Mental Health Day Company Holiday )
Thursday, November 25 Closed (Thanksgiving Company Holiday )
Friday, November 26 Closed (Day After Thanksgiving Company Holiday)
Friday, December 24 Closed (Company Holiday)

Software Customer Support Early closings  

January 18, 6:00 p.m.
May 28, 5:00 p.m.
November 24, 5:00 p.m.
December 23, 5:00 p.m. 
December 31, 5:00 p.m.

Still have questions?

Contact our Onvio support team

By submitting your details, you are agreeing to receive communications about Thomson Reuters Tax & Accounting resources, events, products, or services.