ADVISORY SERVICES
Unlocking the connection between employee and client experiences
Speakers
Ready to elevate your employees’ and clients’ experience?
This webinar will explore the importance of aligning employee and client experiences for CPA firms and provide practical strategies to deliver exceptional service and build lasting relationships.
Key takeaways:
- Importance of employee experience
- Importance of client experience
- The shift in CPA firms
Gain valuable insights into fostering a workplace culture that not only attracts and retains top talent but also enhances the delivery of exceptional client services. By the end of the session, you will have practical knowledge to strengthen the symbiotic relationship between employee and client experiences.
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Arianna Campbell
Shareholder and Chief Operating Officer, Boomer Consulting, Inc.
Arianna Campbell is a Shareholder & Chief Operating Officer at Boomer Consulting, Inc., where she helps accounting firms focus on the people part of change by leading process improvement initiatives that increase capacity to create more value internally and externally. Arianna is adept at blending concepts from process improvement and change leadership to drive innovation and continuous improvement.
Arianna facilitates the development and cultivation of process managers, project managers, and change leaders in the Boomer Process Circle. She also enjoys the opportunity to share knowledge through regular contributions to the Boomer Bulletin, CPA Practice Advisor, and other industry-wide publications, as well as public speaking at industry conferences. She’s been honored several times as one of CPA Practice Advisor’s Top 25 Most Powerful Women in Accounting and Inside Public Accounting’s Most Recommended Consultants.
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