Discover how the UK's NHS streamlined e-invoicing and strengthened supplier collaboration through this integration—delivering measurable results and a practical roadmap for others.
Highlights
- The UK's National Health Service (NHS) streamlined its processing of hundreds of thousands of annual invoices by adopting the ONESOURCE Pagero integration.
- The integration provides real-time visibility into invoice status and errors, enabling faster resolution and improved supplier collaboration.
- ONESOURCE Pagero enhances data quality and reporting while evolving with Oracle updates—giving the NHS insights to make smarter decisions and cut costs.
The National Health Service (NHS) in the United Kingdom processes hundreds of thousands of invoices annually. To improve e-invoicing efficiency and reduce complexity, NEP, provider of the NEP Cloud solution, built on Oracle Cloud technology, for the NHS, became an early adopter of the ONESOURCE Pagero integration. This decision helped streamline financial operations and demonstrated how embedded e-invoicing can deliver real value in a large, complex organization.
This case study shows how NHS implemented this integration and achieved measurable results. It gives other organizations a practical example of how they can simplify e-invoicing and strengthen supplier collaboration using a similar approach.
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The challenge: Manual processes and fragmented systems
The solution: ONESOURCE Pagero Embedded in Oracle Cloud ERP
The impact: Time savings, risk reduction, and better supplier relationships
NHS success: A model for global organizations
The challenge: Manual processes and fragmented systems
Before the integration of ONESOURCE Pagero, many NHS organizations relied on invoicing systems that primarily used scanned documents. These systems extracted key details such as the supplier’s name, site, invoice amount, and purchase order number from the scans.
While effective in many cases, the process often failed to correctly match invoices with purchase orders and required manual review where data was unclear or incomplete. NEP’s intelligent document recognition (IDR) solution has already addressed many of these challenges successfully across the NEP consortium, streamlining the procure-to-pay (P2P) and accounts payable (AP) cycles.
The addition of ONESOURCE Pagero enhances this proven approach by improving the invoice matching process and introducing functionality that strengthens communication and collaboration with suppliers. Together, these solutions deliver a more efficient, transparent, and connected invoicing experience for both NHS organizations and their supplier partners.
Before the introduction of Oracle IDR and ONESOURCE, our consortium members were manually processing so many invoices, which really took away added value from other tasks. We were determined to find a better way to manage invoice processing.
Product Development Manager at NEP
The previous system also lacked real-time communication between Oracle ERP and suppliers. When an invoice or document was rejected, suppliers had no visibility into the reason why. This placed a massive hold on orders, leading to delays and frustration across the supply chain.
The solution: ONESOURCE Pagero Embedded in Oracle Cloud ERP
NEP, the NHS’s trusted ERP partner, set out to eliminate manual touchpoints and increase transparency in the invoicing process for all NEP Cloud system users. The team found the solution in ONESOURCE Pagero, a fully automated and embedded e-invoicing platform, pre-integrated with Oracle Fusion Cloud ERP. ONESOURCE capabilities are surfaced in Oracle, so users can manage invoice exchange and management while working in Oracle.
Unlike third-party tools that rely on external connections and introduce risk, ONESOURCE Pagero is built into Oracle Fusion. This embedded, touchless approach offers several key advantages:
- Native integration reduces maintenance
- Lower risk of downtime or fraud in the integration
- Pre-mapped fields for faster go-live
- Seamless communication between suppliers and NHS accounts payable teams
- Real-time visibility into invoice errors and status
Artur Chepak, an application support officer at NEP, explained how ONESOURCE Pagero has enhanced operations. He noted that users can easily view invoices within the platform and quickly identify any errors. The system clearly shows what caused the issue, allowing teams to tackle it directly. This visibility helps prevent future errors and keeps orders flowing smoothly.
ONESOURCE Pagero
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Request free demo ↗The impact: Time savings, risk reduction, and better supplier relationships
Thompson noted that the embedded solution has freed up valuable time for NHS teams by enabling seamless communication between suppliers and accounts payable staff. This shift from manual troubleshooting to strategic tasks helped streamline operations and ease the administrative workload for care teams.
The integration also enhanced data quality and reporting capabilities, giving NHS organizations the insights they need to make informed decisions and reduce costs. Since ONESOURCE Pagero is embedded within the NEP Cloud solution, it evolves alongside Oracle’s regular updates and patches. This ensures ongoing optimization without requiring additional maintenance or third-party support.
Thompson added, “We’ve got more control over how it grows and how it’s used. With Oracle patching, we’re seeing improvements every month. I can only imagine ONESOURCE Pagero will mirror the same.”
NHS success: A model for global organizations
The NHS’s success with ONESOURCE Pagero and Oracle Cloud ERP offers a blueprint for other organizations seeking to modernize their e-invoicing operations. Whether you’re in healthcare, manufacturing, or public services, the benefits of embedded automation are clear. It provides faster processing, fewer errors, better data, and stronger supplier relationships.
Chepak states, “ONESOURCE Pagero embedded with Oracle would be of great benefit to any organization across the globe. It provides all the tools you need to see and manage e-invoicing.”
The NHS’s early adoption of this integration has delivered proven outcomes in efficiency, accuracy, and supplier engagement. It’s a powerful example of how digital transformation in e-invoicing can support broader organizational goals, including better patient care.
Building on that momentum, the integration is now ready for testing. Early adopter access will open in January 2026, offering a turnkey, embedded path within Oracle Cloud ERP. This approach accelerates go-live, lowers maintenance efforts, and keeps pace with the growing complexity of global e-invoicing.
If your organization is ready to streamline invoice processing and reduce risk, explore how ONESOURCE Pagero and Oracle Cloud ERP can work together for you.
Thomson Reuters and Oracle
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