Meet Therese Witherow, a senior technical trainer at Thomson Reuters in Ann Arbor, Mich. She began as an intern in 1999 and was hired in 2001. Since then, Witherow has found her niche: training customers to get the most from their software.
Solutions: You’ve been with Thomson Reuters your entire career, since you earned your accounting degree. You must love where you work.
Therese Witherow: I do! Thomson Reuters really encourages you to do the work you’re good at. I was first hired as a product support representative and soon became a senior support representative. I was lead of UltraTax CS and started doing a lot of training on the product for our employees and customers. In 2005, a position opened for an UltraTax CS technical trainer. I applied and got the job. That gave me the chance to be able to do what I’m best at.
Solutions: What gives you the greatest satisfaction in your job?
Therese: I love working and interacting with our users, especially in person, so it’s a good thing I love to travel. My goal is to drive firms to be excited and motivated to make the most of their software. I get great satisfaction when I see them have that “ah-ha!” moment, which means I did my job well.
Solutions: You’ve presented at our Partner Summits many times in recent years.
Therese: My presentations focus on UltraTax CS and tax workflow, giving tips and advice about the software’s full functionality. I also provide training on strategic planning to help firms identify their strengths, weaknesses, market opportunities, and competitive threats. In the end, I want them to have a plan that can help them be more progressive and client-focused – and successful.