Tax & Accounting Blog

Behind the Scenes: Building Relationships, Solving Problems

CS Professional Suite, Our People December 8, 2014

Raphael Hargrave

Meet Raphael Hargrave, lead business analyst for Information Systems at Thomson Reuters. He joined the company right out of college in 2002 as a DOS support rep. Over the last 12 years he’s worked as a business analyst and senior analyst, and was promoted to his current position three years ago.

Solutions: Why did you choose Thomson Reuters for your first job out of college?

Raphael Hargrave: I was finishing my Accounting Information Systems degree at Eastern Michigan University when a guy from the company came to career day. He got me really interested in the opportunities here.

Solutions: Tell us about the work you do.

Hargrave: I work with our Enterprise Management System (EMS), which we use to run all of the enterprise functionality for the internal operations of our tax and accounting business. Our team builds relationships with the local businesses so we can understand their needs and supply them with solutions, now and in the future.

Solutions: What do you like best about your job?

Hargrave: I love interacting with people. When I can solve a problem someone is having in their department – seeing it go from start to finish – that’s what keeps me motivated. Business analysts do much more than coding and working on computers. We have to build relationships and communicate to solve problems.

Solutions: How do you spend your time away from work?

Hargrave: One of the things I do most is coach little league football. Both my sons were in the program and it was a great way to spend extra time with them. But I still build relationships with a lot of the kids, and they come back and tell me how much they’ve appreciated my interactions with them. That’s a great feeling.

Family Fun

Staying Together: With two football-playing sons and a daughter who runs track, Hargrave and his wife, Monya, spend most of their spare time at meets and games. “We do it as a family and it’s fun,” he says.

Playing Together: The Hargraves are fans of theme-park vacations. Their favorite? Cedar Point. “The kids like their roller coasters best.”

Praying together: The family is actively involved in their church, spending time every week volunteering.