Tax & Accounting Blog

By Wade Peikert Wade Peikert is a Senior Manager, Technical Services for Thomson Reuters and worked with the Office of the Clerk in Jackson County, Mississippi to help them through the devastating impact of Hurricane Katrina. Living on the Texas coast all my life, I know all about hurricane preparation. In the days leading up … Read More

Thanks to all of you for attending the social media webcast today. Here is the link to the recorded webcast if you’d like to share it with others. Also, here are a few resources for you to get started or keep moving. Building Community through Social Media Blog 7 Habits … Read More

In St. Johns County, Florida, ‘Exceeding Expectations’ is something the staff of Tax Collector Dennis W. Hollingsworth strives to do each day. In recognition of that motto, the office has recently received the Florida Customer Service Excellence Award, which recognizes “Florida organizations that have demonstrated role-model customer satisfaction.” Since 2009, St. Johns County Tax Collector’s … Read More

Whenever I ask a local government official if they use social media channels to communicate with their constituents, I usually get a scrunched up face, “you have two heads”, “why would I need to do that”, type of reaction. A fair reaction I suppose. Certainly, many don’t really think about social media as a tool … Read More

As you’ll read in this edition of Aumentum News, we have many customers making great strides to improve the lives of the citizens in their communities. One of these customers, The Jamaican Information Service within the National Land Agency, has experienced major efficiency gains and customer service achievements over the past few years through their use of Aumentum Registry coupled with business process improvements. … Read More

Mat Greener Senior Director, Customer Support You’ve likely heard that customer service is the key to any successful organization, and that’s nothing new. However, providing an excellent customer experience is more vital to an organization today than ever before. In today’s digital age, negative feedback not only travels via word of mouth, but is immortalized … Read More