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Case study
How JLL uses Pagero and Thomson Reuters ONESOURCE to reduce workloads
Global real estate leader reduces tax workload by 60% and cuts month-end reporting from 3 days to 1 using Thomson Reuters ONESOURCE
Introduction: Global real estate company minimizes risk with reporting
Kevin Escott has been part of global commercial real estate company Jones Lang LaSalle (JLL) for over 24 years. As Senior Director of Program Management he’s responsible for maintaining and updating JLL’s global ERP solution. Currently operating in over 50 countries, and with over 200 legal entities worldwide, JLL compile around 3000 tax returns annually, making the role of the tax department vital in not only handling the volume of work efficiently, but also navigating the complexities of international tax regulations. Recently, we asked Kevin how he’s leveraged technology partnerships to help to make tax less taxing for his organisation.
Initially, tax reporting and e-invoicing/CTC compliance was being managed on an in-country basis, but as the company grew, there was a need to centralise operations, creating more efficient procedures and better oversight over how both invoices and returns were being managed and standardised across the world.
Challenge: Streamline operations with a unified approach
A lack of consistency across all regions meant that JLL had to interpret local regulations and requirements on a piecemeal basis, risking misinterpretations with minimal oversight and control, which could lead to costly compliance errors. According to Kevin, JLL needed to find a partner that would help guide the company through these regional challenges.
JLL recognized the need for a centralized solution to manage tax reporting and compliance with e-invoicing mandates. They found this unique blend of automation and global compliance capabilities in the integrated offering of Pagero and Thomson Reuters ONESOURCE.
“For me personally, it’s shifted a process that used to be reactive to being proactive. The process just works in the background.”
Kevin Escott
Senior Director, JLL Technology Program Manager
By combining Pagero’s automation and global compliance capabilities with the comprehensive tax management tools in ONESOURCE, JLL has achieved significant efficiencies. This integration has allowed JLL to standardize processes, ensuring consistency and accuracy in tax reporting worldwide.
Solution: Driving insights and securing compliance
With Pagero and Thomson Reuters ONESOURCE, JLL has gained total visibility into their tax processes, reducing month-end reporting from three days to just one. This efficiency allows local teams to focus on strategic insights, improving cash flow and supplier engagement. The combined solution provides JLL with the confidence to meet regulatory mandates while placing their focus on business growth.
As JLL continues to expand, the partnership with Pagero and Thomson Reuters ensures they remain agile and compliant, even in markets with intricate tax and real-time reporting obligations.
“The one word I would use to summarize our relationship is confidence.”
With access to both companies’ depth of industry and sector knowledge, JLL is able to continuously onboard more countries without adding compliance burden. As the company rolls out the new technology across EMEA and APAC, they are gaining even greater visibility into both company spend and tax spend.
Outcomes: 60% workload reduction and clearer visibility
With Pagero and ONESOURCE in place, JLL reports over 60% workload reduction, translating into meaningful time savings and less effort spent on repetitive tasks. The team also reduced month-end reporting from three days to just one, accelerating close and freeing local resources to focus on strategic insights that support cash flow and supplier engagement.
Just as important, the integrated solution improved visibility — giving JLL stronger oversight of returns being compiled, overall tax processes, and how tax spend is incurred. As JLL continues onboarding more countries and rolling out technology across EMEA and APAC, the partnership is positioned to help them stay agile and compliant even in markets with complex real-time reporting obligations.
At a glance
Industry
Real Estate
HQ region
Chicago, Illinois
Solutions
Thomson Reuters ONESOURCE
Year founded
1968
Additional case studies
How Lenovo aligns global tax strategies with ONESOURCE
See how Lenovo uses ONESOURCE Indirect Tax to unify SAP tax rules worldwide, cut manual work, and improve accuracy for complex cross-border taxes.
How Thryv built a high‑performing tax team with ONESOURCE
See how Thryv and Deloitte use ONESOURCE Tax Provision and Income Tax to replace spreadsheets, improve accuracy, and enhance tax team performance.
Streamline financial process with Thomson Reuters ONESOURCE
Learn how Thomson Reuters ONESOURCE can automate compliance workflows, improve visibility across countries and entities, and reduce reporting cycle time while minimizing risk.
