1. CS Professional Suite
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  3. CS Professional Suite Support Hours

2021 support hours for CS Professional Suite

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  1. Technical support hours
  2. Customer support hours
  3. Support closures

2021 software technical support hours

All times are in Eastern Time, and may be subject to occasional exceptions (advance notification will be posted on this website)

+1 800 968 0600

Regular hours

January 4 - December 31  8:30 a.m. - 8:00 p.m.

Specialized product hours

  • Weekdays

    January 4 - January 29 8:30 a.m. - 9:00 p.m.
    February 1 –  December 30 9:00 a.m. - 8:00 p.m.

    Saturdays

    January 9 - February 6 10:00 a.m. - 4:00 p.m.

  • Weekdays

    January 4 - March 5 8:30 a.m. - 9:00 p.m.
    March 8 - March 12 8:00 a.m. - 10:00 p.m.
    March 16 - April 2 8:30 a.m. - 9:00 p.m.
    April 5 - April 14 8:00 a.m. - 10:00 p.m.
    April 16 – May 7 9:00 a.m. - 8:00 p.m.
    May 10 - May 14 8:30 a.m. - 9:00 p.m.
    May 18 - September 3 9:00 a.m. - 8:00 p.m.
    September 7 - September  14 8:30 a.m. - 9:00 p.m.
    September 16 - October 1 8:30 a.m. - 8:00 p.m.
    October 4 - October 8 8:30 a.m. - 9:00 p.m.
    October 11 - October 14 8:30 a.m. - 10:00 p.m.
    October 18 - December 30 9:00 a.m. - 8:00 p.m.

    * Hours are 9:00 a.m. - 6:00 p.m. on January 18

    * Hours are 8:30 a.m. - Midnight on May 17

    *Our hours are 8:00 a.m. - 12:00 a.m. on March 15, April 15, September 15 and October 15

    Saturdays

    January 9 - January 30 10:00 a.m. - 4:00 p.m.
    February 6 – March 6 9:00 a.m. - 5:00 p.m.
    March 13 9:00 a.m. - 8:00 p.m.
    March 20 - April 3 9:00 a.m. - 5:00 p.m.
    April 10 9:00 a.m. - 8:00 p.m.
    May 8 9:00 a.m. - 5:00 p.m.
    May 15 9:00 a.m. - 5:00 p.m.
    September 4 - September 11 9:00 a.m. - 5:00 p.m.
    September 25 (Chat Only) 10:00 a.m. - 4:00 p.m.
    October 2 9:00 a.m. - 5:00 p.m.
    October 9 9:00 a.m. - 6:00 p.m.

    Sundays

    March 7 11:00 a.m. - 5:00 p.m.
    March 14 9:00 a.m. - 6:00 p.m.
    March 21 - March 28 11:00 a.m. - 5:00 p.m.
    April 11 10:00 a.m. - 6:00 p.m.
    May 16 10:00 a.m. - 5:00p.m.
    September 12 10:00 a.m. - 5:00 p.m.
    October 10 10:00 a.m. - 6:00 p.m.

  • Weekdays

    January 4 - January 29 8:30 a.m. - 8:00 p.m.
    February 1 - March 5 8:30 a.m. - 9:00 p.m.
    March 8 - March 12 8:00 a.m. - 10:00 p.m.
    March 16 - April 2 8:30 a.m. - 9:00 p.m.
    April 5 - April 14 8:00 a.m. - 10:00 p.m.
    April 16 – May 7 9:00 a.m. - 8:00 p.m.
    May 10 - May 14 8:30 a.m. - 9:00 p.m.
    May 18 - September 3 9:00 a.m. - 8:00 p.m.
    September 7 - September  14 8:30 a.m. - 9:00 p.m.
    September 16 - October 1 8:30 a.m. - 8:00 p.m.
    October 4 - October 8 8:30 a.m. - 9:00 p.m.
    October 11 - October 14 8:30 a.m. - 10:00 p.m.
    October 18 - December 30 9:00 a.m. - 8:00 p.m.

    * Hours are 9:00 a.m. - 6:00 p.m. on January 18

    * Hours are 8:30 a.m. - Midnight on May 17

    *Our hours are 8:00 a.m. - 12:00 a.m. on March 15, April 15, September 15 and October 15

    Saturdays

    February 6 – March 6 9:00 a.m. - 5:00 p.m.
    March 13 9:00 a.m. - 8:00 p.m.
    March 20 - April 3 9:00 a.m. - 5:00 p.m.
    April 10 9:00 a.m. - 8:00 p.m.
    May 8 9:00 a.m. - 5:00 p.m.
    May 15 9:00 a.m. - 5:00 p.m.
    September 4 - September 11 9:00 a.m. - 5:00 p.m.
    September 25 (Chat Only) 10:00 a.m. - 4:00 p.m.
    October 2 9:00 a.m. - 5:00 p.m.
    October 9 9:00 a.m. - 6:00 p.m.

    Sundays

    March 7 11:00 a.m. - 5:00 p.m.
    March 14 9:00 a.m. - 6:00 p.m.
    March 21 - March 28 11:00 a.m. - 5:00 p.m.
    April 11 10:00 a.m. - 6:00 p.m.
    May 16 10:00 a.m. - 5:00p.m.
    September 12 10:00 a.m. - 5:00 p.m.
    October 10 10:00 a.m. - 6:00 p.m.
Onvio support hours

Software Technical Support Closures

Friday, January 1 Closed (New Years Day Company Holiday)
Monday, May 31 Closed (Memorial Day Company Holiday)
Friday, July 2 Closed (July 4th Department Holiday)
Monday, July 5 Closed (July 4th Company Holiday)
Monday, September 6 Closed (Labor Day Company Holiday)
Monday, October 25 Closed (WHO Mental Health Day Company Holiday )
Thursday, November 25 Closed (Thanksgiving Company Holiday )
Friday, November 26 Closed (Day After Thanksgiving Company Holiday)
Friday, December 24 Closed (Company Holiday)

Software Technical Support Early closings

January 18, 6:00 p.m.
May 28, 5:00 p.m.
November 24, 5:00 p.m.
December 23, 5:00 p.m. 
December 31, 5:00 p.m.

2021 software customer support hours

All times are in Eastern Time, and may be subject to occasional exceptions (advance notification will be posted on this website)

+1 800 968 0600

Regular hours

January 4 - January 29 9:00 a.m. - 7:00 p.m.
February 1 - May 27 9:00 a.m. - 6:00 p.m.
June 1 - June 15  9:00 a.m. - 7:00 p.m.
June 16 - November 19 9:00 a.m. - 6:00 p.m.
November 22  - December 30 9:00 a.m. - 7:00 p.m.

* Hours are 9:00 a.m. - 6:00 p.m. on January 18

* Hours are 8:30 a.m. - 10:00 p.m. on May 17

*Our hours are 8:00 a.m. - 10:00 p.m. on March 15, April 15, September 15 and October 15

Software Customer Support Closures

Friday, January 1 Closed (New Years Day Company Holiday)
Monday, May 31 Closed (Memorial Day Company Holiday)
Friday, July 2 Closed 
Monday, July 5 Closed (July 4th Company Holiday)
Monday, September 6 Closed (Labor Day Company Holiday)
Monday, October 25 Closed (WHO Mental Health Day Company Holiday )
Thursday, November 25 Closed (Thanksgiving Company Holiday )
Friday, November 26 Closed (Day After Thanksgiving Company Holiday)
Friday, December 24 Closed (Company Holiday)

Software Customer Support Early closings  

January 18, 6:00 p.m.
May 28, 5:00 p.m.
November 24, 5:00 p.m.
December 23, 5:00 p.m. 
December 31, 5:00 p.m.