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  4. CS Professional Suite Support Hours
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Contact support for CS Professional Suite

Our experienced professionals are dedicated to providing the assistance you need—when you need it.

2019 support hours

Our U.S. based staff of experienced professionals is dedicated to providing the assistance you need—when you need it.

Call us at +1 800 968 0600

Regular hours (phone and chat)

Monday through Friday

January 2 - February 1 9:00 a.m. - 8:00 p.m.
February 2 - March 1 9:00 a.m. - 8:00 p.m.
March 2 - March 14
9:00 a.m. - 9:00 p.m.
March 16 - April 14 9:00 a.m. - 8:00 p.m.
April 15 8:00 a.m. - 12:00 a.m.
April 16 - August 31
9:00 a.m. - 6:00 p.m.
September 1 - December 31
To Be Announced

Extended hours (chat only)

Monday through Friday

January 2 - February 1 8:00 p.m. - 9:00 p.m.
February 2 - March 1 8:00 a.m. -  9:00 a.m.
8:00 p.m. - 9:00 p.m.
April 16 - August 31
6:00 p.m. - 8:00 p.m.

 

Note: All times are in Eastern Time, and may be subject to occasional exceptions (advance notification will be posted on this website).

Special product support hours

Regular hours (phone and chat)

Monday through Friday

January 2 - February 1 9:00 a.m. - 9:00 p.m.
February 2 - March 1 8:00 a.m. - 9:00 p.m.
March 2 - March 14
8:00 a.m. - 10:00 p.m.
March 15 8:00 a.m. - 12:00 a.m.
March 16 - March 31 8:00 a.m. - 10:00 p.m.
April 1 - April 14 8:00 a.m. - 10:00 p.m.
April 15 8:00 a.m. - 12:00 a.m.
April 16 - August 31
9:00 a.m. - 8:00 p.m.
September 1 - December 31
To Be Announced

Saturdays

January 5 - January 26
10:00 a.m. - 4:00 p.m.
February 2 - March 2 9:00 a.m. - 5:00 p.m.
March 9 9:00 a.m. - 8:00 p.m.
March 16 - April 6 9:00 a.m. - 5:00 p.m.
April 13 9:00 a.m. - 8:00 p.m.
April 20 10:00 a.m. - 4:00 p.m.

Sundays

March 3 - March 31 11:00 a.m. - 5:00 p.m.
April 7 10:00 a.m. - 5:00 p.m.
April 14 10:00 a.m. - 8:00 p.m.

Extended hours (chat only)

Monday through Friday

January 2 - February 1
8:00 p.m. - 9:00 p.m.
February 2 - March 1 8:00 a.m. - 9:00 a.m.
8:00 p.m. - 9:00 p.m.
March 2 - March 14 8:00 a.m. - 9:00 a.m.
9:00 p.m. - 10:00 p.m.
March 16 - March 31 8:00 a.m. - 9:00 a.m.
9:00 p.m. - 10:00 p.m.
April 1 - April 14
8:00 a.m. - 9:00 a.m.
9:00 p.m. - 10:00 p.m.
April 16 - August 31 6:00 p.m. - 8:00 p.m.
April 20 10:00 a.m. - 4:00 p.m.

Note: All times are in Eastern Time, and may be subject to occasional exceptions (advance notification will be posted on this website).

Regular hours (phone and chat)

Monday through Friday

January 2 - February 1 9:00 a.m. - 9:00 p.m.
February 2 - March 1 8:00 a.m. - 9:00 p.m.
March 2 - March 14
8:00 a.m. - 10:00 p.m.
March 15 8:00 a.m. - 12:00 a.m.
March 16 - March 31 8:00 a.m. - 10:00 p.m.
April 1 - April 14 8:00 a.m. - 10:00 p.m.
April 15 8:00 a.m. - 12:00 a.m.
April 16 - August 31
9:00 a.m. - 8:00 p.m.
September 1 - December 31
To Be Announced

Saturdays

February 2 - March 2 9:00 a.m. - 5:00 p.m.
March 9 9:00 a.m. - 8:00 p.m.
March 16 - April 6 9:00 a.m. - 5:00 p.m.
April 13 9:00 a.m. - 8:00 p.m.
April 20 10:00 a.m. - 4:00 p.m.

Sunday

March 3 - March 31 11:00 a.m. - 5:00 p.m.
April 7 10:00 a.m. - 5:00 p.m.
April 14 10:00 a.m. - 8:00 p.m.

Extended hours (chat only)

Monday through Friday

January 2 - February 1
8:00 p.m. - 9:00 p.m.
February 2 - March 1 8:00 a.m. - 9:00 a.m.
8:00 p.m. - 9:00 p.m.
March 2 - March 14 8:00 a.m. - 9:00 a.m.
9:00 p.m. - 10:00 p.m.
March 16 - March 31 8:00 a.m. - 9:00 a.m.
9:00 p.m. - 10:00 p.m.
April 1 - April 14
8:00 a.m. - 9:00 a.m.
9:00 p.m. - 10:00 p.m.
April 16 - August 31 6:00 p.m. - 8:00 p.m.
April 20 10:00 a.m. - 4:00 p.m.

Note: All times are in Eastern Time, and may be subject to occasional exceptions (advance notification will be posted on this website).

2019 support closures

Note: Early closing at 5:00 p.m. on August 30, 3:00 p.m. on November 27, 5:00 p.m. on December 23, and 5:00 p.m. on December 31.

  • January 1, 2019
    New Year's Day
  • May 24-27, 2019
    Memorial Day
  • July 4-5, 2019
    Independence Day
  • September 2
    Labor Day
  • November 28-29, 2019
    Thanksgiving
  • December 24-25, 2019
    Christmas Day