1. EWP Marketing Websites (NEW)
  2. CS Professional Suite
  3. Support and training for CS Professional Suite software
  4. CS Professional Suite Support Hours
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Contact support for CS Professional Suite

Our experienced professionals are dedicated to providing the assistance you need—when you need it.

2019 support hours

Our U.S. based staff of experienced professionals is dedicated to providing the assistance you need—when you need it.

Call us at +1 800 968 0600

Regular hours (phone and chat)

Monday through Friday

January 2 - February 1 9:00 a.m. - 8:00 p.m.
February 2 - March 1 9:00 a.m. - 8:00 p.m.
March 2 - March 14
9:00 a.m. - 9:00 p.m.
March 16 - April 14 9:00 a.m. - 8:00 p.m.
April 15 8:00 a.m. - 12:00 a.m.
April 16 - August 31
9:00 a.m. - 6:00 p.m.
September 1 - December 31
8:30 a.m. - 7:00 p.m.

Extended hours (chat only)

Monday through Friday

January 2 - February 1 8:00 p.m. - 9:00 p.m.
February 2 - March 1 8:00 a.m. -  9:00 a.m.
8:00 p.m. - 9:00 p.m.
April 16 - August 31
6:00 p.m. - 8:00 p.m.

 

Note: All times are in Eastern Time, and may be subject to occasional exceptions (advance notification will be posted on this website).

Special product support hours

  • Regular hours (phone and chat)

    Monday through Friday

    January 2 - February 1 9:00 a.m. - 9:00 p.m.
    February 2 - March 1 8:00 a.m. - 9:00 p.m.
    March 2 - March 14
    8:00 a.m. - 10:00 p.m.
    March 15 8:00 a.m. - 12:00 a.m.
    March 16 - March 31 8:00 a.m. - 10:00 p.m.
    April 1 - April 14 8:00 a.m. - 10:00 p.m.
    April 15 8:00 a.m. - 12:00 a.m.
    April 16 - August 31
    9:00 a.m. - 8:00 p.m.
    September 1 - September 16
    8:30 a.m. - 8:30 p.m.
    September 17 - September 29 8:30 a.m. - 7:00 p.m.
    September 30 - October 15 8:30 a.m. - 8:30 p.m.
    October 16 - December 31 8:30 a.m. - 7:00 p.m.
    ** Our hours are 8:30 am-12:00 am on September 16 and October 15.

    Saturdays

    January 5 - January 26
    10:00 a.m. - 4:00 p.m.
    February 2 - March 2 9:00 a.m. - 5:00 p.m.
    March 9 9:00 a.m. - 8:00 p.m.
    March 16 - April 6 9:00 a.m. - 5:00 p.m.
    April 13 9:00 a.m. - 8:00 p.m.
    April 20 10:00 a.m. - 4:00 p.m.
    September 7 - September 14 9:00 a.m. - 5:00 p.m.
    October 5 - October 12 9:00 a.m. - 5:00 p.m.

    Sundays

    March 3 - March 31 11:00 a.m. - 5:00 p.m.
    April 7 10:00 a.m. - 5:00 p.m.
    April 14 10:00 a.m. - 8:00 p.m.
    September 15 10:00 a.m. - 5:00 p.m.
    October 13 10:00 a.m. - 5:00 p.m.

    Extended hours (chat only)

    Monday through Friday

    January 2 - February 1
    8:00 p.m. - 9:00 p.m.
    February 2 - March 1 8:00 a.m. - 9:00 a.m.
    8:00 p.m. - 9:00 p.m.
    March 2 - March 14 8:00 a.m. - 9:00 a.m.
    9:00 p.m. - 10:00 p.m.
    March 16 - March 31 8:00 a.m. - 9:00 a.m.
    9:00 p.m. - 10:00 p.m.
    April 1 - April 14
    8:00 a.m. - 9:00 a.m.
    9:00 p.m. - 10:00 p.m.
    April 16 - August 31 6:00 p.m. - 8:00 p.m.
    April 20 10:00 a.m. - 4:00 p.m.

    Note: All times are in Eastern Time, and may be subject to occasional exceptions (advance notification will be posted on this website).

  • Regular hours (phone and chat)

    Monday through Friday

    January 2 - February 1 9:00 a.m. - 9:00 p.m.
    February 2 - March 1 8:00 a.m. - 9:00 p.m.
    March 2 - March 14
    8:00 a.m. - 10:00 p.m.
    March 15 8:00 a.m. - 12:00 a.m.
    March 16 - March 31 8:00 a.m. - 10:00 p.m.
    April 1 - April 14 8:00 a.m. - 10:00 p.m.
    April 15 8:00 a.m. - 12:00 a.m.
    April 16 - August 31
    9:00 a.m. - 8:00 p.m.
    September 1 - September 16 8:30 a.m. - 8:30 p.m.
    September 17 - September 29 8:30 a.m. - 7:00 p.m.
    September 30 - October 15 8:30 a.m. - 8:30 p.m.
    October 16 - December 31 8:30 a.m. - 7:00 p.m.
    ** Our hours are 8:30 am-12:00 am on September 16 and October 15.

    Saturdays

    February 2 - March 2 9:00 a.m. - 5:00 p.m.
    March 9 9:00 a.m. - 8:00 p.m.
    March 16 - April 6 9:00 a.m. - 5:00 p.m.
    April 13 9:00 a.m. - 8:00 p.m.
    April 20 10:00 a.m. - 4:00 p.m.
    September 7 - September 14 9:00 a.m. - 5:00 p.m.
    October 5 - October 12 9:00 a.m. - 5:00 p.m.

    Sunday

    March 3 - March 31 11:00 a.m. - 5:00 p.m.
    April 7 10:00 a.m. - 5:00 p.m.
    April 14 10:00 a.m. - 8:00 p.m.
    September 15 10:00 a.m. - 5:00 p.m.
    October 13 10:00 a.m. - 5:00 p.m.

    Extended hours (chat only)

    Monday through Friday

    January 2 - February 1
    8:00 p.m. - 9:00 p.m.
    February 2 - March 1 8:00 a.m. - 9:00 a.m.
    8:00 p.m. - 9:00 p.m.
    March 2 - March 14 8:00 a.m. - 9:00 a.m.
    9:00 p.m. - 10:00 p.m.
    March 16 - March 31 8:00 a.m. - 9:00 a.m.
    9:00 p.m. - 10:00 p.m.
    April 1 - April 14
    8:00 a.m. - 9:00 a.m.
    9:00 p.m. - 10:00 p.m.
    April 16 - August 31 6:00 p.m. - 8:00 p.m.
    April 20 10:00 a.m. - 4:00 p.m.

    Note: All times are in Eastern Time, and may be subject to occasional exceptions (advance notification will be posted on this website).

2019 support closures

Note: Early closing at 5:00 p.m. on July 3, 5:00 p.m. on August 30, 3:00 p.m. on November 27, 5:00 p.m. on December 23, and 5:00 p.m. on December 31.

  • January 1, 2019
    New Year's Day
  • May 24-27, 2019
    Memorial Day
  • July 4-5, 2019
    Independence Day
  • September 2
    Labor Day
  • November 28-29, 2019
    Thanksgiving
  • December 24-25, 2019
    Christmas Day