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  4. CS Professional Suite Support Hours
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2020 support hours for CS Professional Suite

Our experienced professionals are dedicated to providing the assistance you need—when you need it.
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  1. Technical support hours
  2. Customer support hours
  3. Support closures

2020 software technical support hours

All times are in Eastern Time, and may be subject to occasional exceptions (advance notification will be posted on this website)

+1 800 968 0600

Regular hours

January 2 - December 31  8:30 a.m. - 8:00 p.m.

Specialized product hours

  • Weekdays

    January 2 - January 31 8:30 a.m. - 9:00 p.m.
    February 3 - December 31 8:30 a.m. - 8:00 p.m.

    Saturdays

    January 4 - February 1 10:00 a.m. - 4:00 p.m.

  • Weekdays

    January 2 - February 28 8:30 a.m. - 9:00 p.m.
    March 2 - March 16 8:00 a.m. - 10:00 p.m.
    March 17 - April 3 8:30 a.m. - 9:00 p.m.
    April 6 - April 15 8:00 a.m. - 10:00 p.m.
    April 16 -  September 4 8:30 a.m. - 8:00 p.m.
    September 7 - September  16 8:30 a.m. -10:00 p.m.
    September 17 - October 2 8:30 a.m. - 8:00 p.m.
    October 5  - October 15 8:30 a.m. - 10:00 p.m.
    October 16 - December 31 8:30 a.m. - 8:00 p.m.

    *Our hours are 8:00 a.m. - 12:00 a.m. on March 16, April 15, September 15 and October 15

    Saturdays

    January 4 - January 25 10:00 a.m. - 4:00 p.m.
    February 1 - March 7 9:00 a.m. - 5:00 p.m.
    March 14 9:00 a.m. - 8:00 p.m.
    March 21 - April 4 9:00 a.m. - 5:00 p.m.
    April 11 9:00 a.m. - 8:00 p.m.
    September 5 - September 12 9:00 a.m. - 5:00 p.m.
    October 3 9:00 a.m. - 5:00 p.m.
    October 10 9:00 a.m. - 6:00 p.m.

    Sundays

    March 8 11:00 a.m. - 5:00 p.m.
    March 15 10:00 a.m. - 6:00 p.m.
    March 22 - March 29 11:00 a.m. - 5:00 p.m.
    April 5 10:00 a.m. - 5:00 p.m.
    April 12 10:00 a.m. - 6:00 p.m.
    September 13 10:00 a.m. - 5:00 p.m.
    October 11 10:00 a.m. - 6:00 p.m.

  • Weekdays

    January 2 - January 31 8:30 a.m. - 8:00 p.m.
    February 3 – February 28 8:30 a.m. - 9:00 p.m.
    March 2 - March 16 8:00 a.m. - 10:00 p.m.
    March 17 - April 3 8:30 a.m. - 9:00 p.m.
    April 6 - April 15 8:00 a.m. - 10:00 p.m.
    April 16 -  September 4 8:30 a.m. - 8:00 p.m.
    September 7 - September 16 8:30 a.m. - 10:00 p.m.
    September 17 - October 2 8:30 a.m. - 8:00 p.m.
    October 5  - October 15 8:30 a.m. - 10:00 p.m.
    October 16 - December 31 8:30 a.m. - 8:00 p.m.

    *Our hours are 8:00 a.m. - 12:00 a.m. on March 16, April 15, September 15 and October 15

    Saturdays

    February 8 - March 7 9:00 a.m. - 5:00 p.m.
    March 14 9:00 a.m. - 8:00 p.m.
    March 21 - April 4 9:00 a.m. - 5:00 p.m.
    April 11 9:00 a.m. - 8:00 p.m.
    September 5 - September 12 9:00 a.m. - 5:00 p.m.
    October 3 9:00 a.m. - 5:00 p.m.
    October 10 9:00 a.m. - 6:00 p.m.

    Sundays

    March 8 11:00 a.m. - 5:00 p.m.
    March 15 10:00 a.m. - 6:00 p.m.
    March 22 - March 29 11:00 a.m. - 5:00 p.m.
    April 5 10:00 a.m. - 5:00 p.m.
    April 12 10:00 a.m. - 6:00 p.m.
    September 13 10:00 a.m. - 5:00 p.m.
    October 11 10:00 a.m. - 6:00 p.m.

2020 software customer support hours

All times are in Eastern Time, and may be subject to occasional exceptions (advance notification will be posted on this website)

+1 800 968 0600

Regular hours

January 2 - November 20  8:30 a.m. - 7:00 p.m.
November 23 - December 31 8:30 a.m. - 8:00 p.m.

*Our hours are 8:00 a.m. - 12:00 a.m. on March 16, April 15, September 15 and October 15

2020 support closures

Wednesday, January 1 Closed (New Years Day)
Friday, May 22 Closed (Company Holiday)
Monday, May 25 Closed (Memorial Day)
Thursday, July 2 Closes at 5:00 p.m.
Friday, July 3 Closed (Independence Day)
Monday, September 7 Closed (Labor Day)
Wednesday, November 25 Closes at 3:00 p.m.
Thursday, November 26 - Friday, November 27 Closed (Thanksgiving)
Wednesday, December 23 Closes at 5:00 p.m.
Thursday, December 24 - Friday, December 25 Closed (Christmas)
Thursday, December 31 Closes at 5:00 p.m. (New Years Eve)