Government entities charged with deploying an effective and efficient “fit-for-purpose” land information system (LIS), be it a land registry, land resource management, cadastre, valuation, or property tax administration system or combination thereof, require real-time access to accurate information. Only then can they enhance decision-making and operate within budget while also streamlining cash flow.
Benchmarks exist for government decision-makers to use in the design, implementation and maintenance of an LIS, but many current efforts risk failing. That’s because they do not sufficiently capture the full complexity of all the technology decisions that underpin a land administration system as well as the entire range of potential citizen services that need to be provided.
As an answer to this challenge, Thomson Reuters recommends that governments apply the 3-S decision framework. The framework provides a set of attributes against which the strength of an LIS solution design can be assessed—Sustainability, Scalability, Security. Each attribute considerably impacts the effectiveness and the total cost of ownership of the LIS system, which determines the long-term success of a deployment. Taken as a whole, the attributes serve as a framework around which to create a set of questions to guide the decision on the right solution to deploy:
- Can the system streamline processes for meeting the expected long-term demand for government services?
- Has the project design planned for continual system investment so that the system does not become static and dated?
- Does the operation’s business model include funding from increased revenue generation?
- Does the solution provider that deploys the solution have the capacity and infrastructure to maintain and support the system over time?
- Is the solution the same system used by the larger user community that the government agency interacts with in order to drive improvements in features and functionality?
- Is training available to ensure long-term capacity development and skill transfer for staff?
- Can the system adapt to new technologies such as mobile, GPS, maps and imagery?
- Does the solution have the ability to take advantage of new technology platforms over time?
- Is the solution capable of managing increasing data volumes and users—both internal and external?
- Does the solution enable extended functionality such as e-conveyances?
- Can it support a living registry (inventory vs. transactions)?
- Will the solution extend to zoning or land-use planning, including health and industrial planning?
- Does the solution integrate with other government bodies, such as the courts and the treasury?
- Do the technology and the tools facilitate the implementation of new laws and regulations?
- Are protections in place to thwart hackers and viruses?
- Will the solution alert the public on property inquiries?
- Does it include a code-of-conduct and ethics for the staff to follow?
- Can the system transfer data easily with other systems and government agencies?
- Can public archives be physically protected, either in paper or digital format?
- Is access to information both secure and private?
- Are there protocols for redacting private information?
- Can locked-down administrative rights be applied?
And by presenting a comprehensive set of questions to ask when collaborating internally and with a solution provider, the 3-S decision framework helps uncover a majority of the answers that governments need to deploy an effective LIS solution. They can also ensure they are choosing a modern system that not only meets their needs today, but also supports their land management efforts well into the future.
Thomson Reuters Aumentum: The Future Land Information System is Near
Thomson Reuters provides the premier proprietary land information system – Thomson Reuters Aumentum. The solution features reflect the 3-S framework by importantly relying on our customers’ feedback to drive the key areas on which software development should focus.
Here’s a quick rundown on several key capabilities that the Thomson Reuters Aumentum solution features:
- Browser-based application and hosting: The Software-as-a-Service (SaaS) model—where users gain access from any Internet browser—allows deployments and software upgrades to be rolled out faster compared to on-premise solutions. The SaaS model also facilitates performance monitoring and the application of any necessary fixes in real time as well as scheduled releases that allow for formalized release-readiness activities such as client BETA testing, release notes and feature-specific training. Governments can also tap into end-user metrics to evaluate how much the software improves end-user efficiency.
- A core set of features based on customers’ best practices: The single-line-of-code approach streamlines the development and updating of the core features that government agencies rely on most. These core features are based on customer experiences, so governments can be assured they are deploying an LIS system based on market best-practices. Because the core features are provisioned via the SaaS model, the solution capabilities remain relevant based on current industry needs.
- User-centered interface: Applying a user-centered design to LIS solutions ensures the interface aligns exactly to what users want and need while also considering their limitations. The usability-improvement process is essentially driven by end users and modern usability principles, such as where items should appear within each form, which helps maximize user productivity.
- Security and disaster recover: System transaction logging and traceability help identify and prevent threats from infiltrating LIS solutions. And internal security settings and tracking ensure the integrity of office staff and their work. Leveraging the SaaS model also inherently builds a user community over which Thomson Reuters has complete visibility into malicious activity and usage spikes. This enhances the ability to make sure each customer system remains secure and also enables off-site backups so that the LIS solution is not susceptible to an onsite disaster.
- Mobile readiness: Using LIS solutions in the field is critical. The ability to physically visit a land parcel, record the findings and then automatically upload the data to the back office system greatly improves field-personnel productivity.
- Geospatial integration: This capability makes it easy for personnel to move geospatial mapping and coordinate systems into the LIS transaction component. Because information flows faster and transactions occur sooner, tasks are completed more quickly. Integration also eliminates the need to re-key information from one system into and another, which means fewer user-input errors. In addition, the system integration capabilities enabled by Aumentum allow data to be exchanged internally and with other government bodies to facilitate the overall revenue management lifecycle.
For more information on how your government organization can leverage the 3-S decision framework to drive your land information system deployment, please visit our website.