Our customer service and e-filing assistance departments are standing by to answer your questions-and not just on the phone. We’ve implemented online chat technology to better assist you.
To access online chat, log in to your CS Web Account. If you don’t have one, click Log In / Register and choose Start Here to create an account.
After logging in, click My Account and choose Let’s Chat. You’ll be prompted to enter your name, email address, and the department you want to contact. Depending on the nature of your question, you can contact either customer service or e-filing assistance.
Contact us weekdays (except holidays) from 9:00 a.m. – 5:00 p.m. ET.
Start Using this Quick, Instant, Ultra-Convenient Service Today
Contacting Customer Service
Chat with Customer Service to get quick answers to questioins on your account, including how to renew a product or where to change your firm.
Contacting Product Support
- Downloading and installing the new 2013 software
- Retrieving software licenses
- Proforma’ing your clients and client documents
- Form availability in 2013 UltraTax CS
- E-file availability and start-up dates for 2014
- Processing 1040 Organizers