ON-DEMAND WEBINAR

Unlocking the connection between employee and client experiences

Duration: 01 hour 04 minutes

In the evolving landscape of advisory and consultative services, firms grapple with the dual challenge of enhancing client satisfaction and securing and retaining quality staff. This session will shed light on how, far from being competing priorities, client and employee experiences interconnect in profound ways.

Throughout this webinar, we will explore strategies to elevate both the client and employee journey, recognizing them as mutually reinforcing elements of a successful firm.

Learning objectives:

  • Understand the increasing importance of clients and employees in firms transitioning to advisory and consultative services. 
  • Explore strategies to enhance client satisfaction while simultaneously attracting and retaining high-quality staff. 
  • Gain insights into the interconnected nature of client and employee experiences and learn practical approaches to strengthen both for the overall success of your firm.

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